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We ship 7 days a week

Accessibility Statement

Pirate Vapes wants everyone to be able to browse and shop on piratevapes.co.uk, including people with disabilities. We are working to make the site as easy to use as possible, and we treat accessibility as part of building a site we are proud of.


The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. These are the internationally recognised standards for making websites usable for people with a wide range of needs, including those who use screen readers, keyboard navigation, or screen magnification.


What we do to support accessibility

We aim to:

  • structure pages with clear, consistent headings and navigation,

  • provide text alternatives for meaningful images,

  • maintain readable colour contrast between text and background,

  • make the site work on mobile, tablet, and desktop screens,

  • support keyboard-only navigation through menus, filters, and checkout,

  • use clear, plain language across our pages.


Known limitations

We are not aware of any significant accessibility issues on the site at present. If you experience any difficulty, please let us know using the contact details below so we can look into it. 


Content provided by third parties

Some features on our site, such as payment, reviews, and live chat, are provided by third parties. We choose our partners carefully, but we do not control their tools and cannot guarantee their accessibility. We will always help you complete your order another way if you have difficulty with any of them.


Getting help with your order

If you find any part of the site difficult to use, we are happy to help. Contact us at support@piratevapes.co.uk, and we can assist with your order or provide information in another format where we reasonably can. Under the Equality Act 2010, Treat Verse Ltd aims to make reasonable adjustments so that everyone can use our service.


Reporting an accessibility problem

We welcome feedback. If you come across an accessibility barrier, please email support@piratevapes.co.uk with the page address, a short description of the problem, and the device or browser you were using. We aim to respond within 5 days. 


Keeping this up to date

We review and improve the accessibility of our site over time, especially as we add new features. This statement was last reviewed on 1 July 2026.

 

Pirate Vape Contact Details

  • Legal Company Name: TREAT VERSE LTD (T/A Pirate Vape)
  • Company No.: 16935581
  • Phone: +44 7733 647231
  • Email: support@piratevapes.co.uk
  • Address: 10 Parkfield Avenue, Manchester, England, M14 4HL