Free Shipping On Orders Above £40 (Next Day Delivery)

Offers & Rollbacks Low prices on 100s of items
Free Next Day Delivery
Up to 10PM Same Day Dispatch
Excellent
Trustpilot
Shipping 7 Days a Week
Free Next Day Delivery
Up to 10PM
Excellent
Trustpilot
We ship 7 days a week

Shipping Policy

This Shipping Policy explains how orders placed with Pirate Vapes are processed and delivered. By placing an order, you agree to the terms below.

1. Order processing

Orders are processed on working days, which are Monday to Friday excluding bank holidays. Orders placed before 4pm on a working day are dispatched the same day. Orders placed after 4pm, at weekends, or on bank holidays are dispatched on the next working day.

Order processing and dispatch are subject to successful payment, successful age verification, and stock availability. We reserve the right to delay or hold dispatch where age verification cannot be completed.


2. Delivery services and charges

Standard delivery costs under £40 orders will be charge and is free on all orders with a basket value of £40 or more. Delivery charges are shown clearly at checkout before you pay.


3. Estimated delivery times

Estimated delivery times are for standard delivery from the point of dispatch. These are estimates provided by our carriers and are not guaranteed. Delivery times may be longer during peak periods, adverse weather, or carrier disruption.


4. Delivery area

We deliver to the United Kingdom. We do not currently offer international shipping.


5. Tracking

Where the chosen service includes tracking, a tracking reference is emailed to you on dispatch so you can monitor your delivery.


6. Age verification at the point of delivery

At Pirate Vapes, all products are age-restricted and sold only to adults aged 18 and over. Our carrier may request proof of age on delivery. Where suitable proof of age is not provided, the carrier may refuse to release the parcel. We operate a Challenge 25 policy.


7. Failed deliveries, refused parcels, and incorrect addresses

If a delivery fails because no one is available, the carrier will follow its standard procedure, which may include a safe-place drop, delivery to a neighbour, a redelivery attempt, or holding the parcel for collection.


If a parcel is returned to us because it was refused, an incorrect or incomplete address was provided, or it was unclaimed, we will contact you to arrange redelivery. Redelivery may incur an additional delivery charge.


8. Title and risk

Risk in the goods passes to you on delivery. Ownership of the goods passes to you once Treat Verse Ltd has received payment in full.


9. Lost or damaged in transit

If your order does not arrive within a reasonable time of the estimated window, or arrives damaged, contact us at support@piratevapes.co.uk with your order number. Please report visible damage as soon as reasonably possible. We will investigate with the carrier and arrange a replacement or refund in line with your statutory rights. If you wish to return an item for another reason, see our Return Policy. Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

 

Pirate Vape Contact Details

  • Legal Company Name: TREAT VERSE LTD (T/A Pirate Vape)
  • Company No.: 16935581
  • Phone: +44 7733 647231
  • Email: support@piratevapes.co.uk
  • Address: 10 Parkfield Avenue, Manchester, England, M14 4HL