Privacy Policy

Pirate Vapes is committed to protecting your privacy. This policy explains what personal data we collect when you use piratevapes.co.uk, how we use it, who we share it with, and the rights you have. Treat Verse Ltd is the data controller for the personal data described here.

1. Who we are and how to contact us

Data controller: Treat Verse Ltd, company number 16935581, registered at 10 Parkfield Avenue, Manchester, England, M14 4HL. For any privacy query or to exercise your rights, contact us at support@piratevapes.co.uk.

2. The personal data we collect

Depending on how you use our site, we may collect:

• Identity and contact data: name, billing and delivery address, email address, and phone number.

• Order and transaction data: details of products you buy, order history, and payment confirmation. We do not store your full card details; payments are handled by our payment providers.

• Age verification data: information used to confirm you are 18 or over, which may include data processed through our age verification provider.

• Account data: login details and preferences if you create an account.

• Technical and usage data: IP address, device and browser type, and how you interact with our site, collected through cookies and similar technologies.

• Marketing data: your preferences for receiving marketing from us.

3. How we collect your data

We collect data directly from you when you place an order, create an account, sign up to Stay Updated, contact us, or leave a review. We also collect technical data automatically through cookies, and may receive data from third parties such as our payment, delivery, and age verification providers.

4. How we use your data and our lawful bases

Where we rely on legitimate interests, we balance our interests against your rights. You can object to this processing at any time.

5. Age verification

We sell age-restricted products and are legally required to confirm that customers are 18 or over. To do this, we, or our age verification provider 1account (One Account Mobile Limited), process limited personal data to run an electronic age check. We do not sell to anyone under 18 and operate a Challenge 25 policy.

6. Who we share your data with

We share personal data only where necessary, including with:

• payment providers (including Klarna and Clearpay) to process payments,

• delivery carriers to fulfil your order,

• our age verification provider,

• email and marketing platforms we use to manage communications you have agreed to,

• our review platform where you choose to leave a review,

• IT, hosting, and analytics providers who support our site,

• regulators, law enforcement, or other authorities where we are legally required to.

We do not sell your personal data to anyone. We require all our providers to keep your data secure and to use it only for the purposes we specify. For example, our payment processors include Worldnet, Rapyd, and Fena for card payments, alongside Klarna and Clearpay for buy-now-pay-later options, and our delivery partners include Royal Mail, DHL, and UPS.

7. International transfers

Where any of our providers process data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, so your data receives an equivalent level of protection.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out here, including to meet legal, accounting, and tax requirements. Order and transaction records are typically retained for the period required by law. Marketing data is kept until you withdraw consent. Age verification records are kept securely for as long as we need them to show we have met our legal obligations.

9. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you,

• request correction of inaccurate data,

• request erasure of your data in certain circumstances,

• restrict or object to our processing,

• request portability of your data,

• withdraw consent at any time, where processing is based on consent,

• complain to the Information Commissioner's Office (ICO).

To exercise any of these rights, contact support@piratevapes.co.uk. We will respond within one month, which we may extend by up to two further months for complex or numerous requests, as permitted by law.

10. Cookies

We use cookies and similar technologies to run our site, remember your basket, analyse usage, and, with your consent, support marketing. You can manage your preferences through our cookie banner.

11. Marketing

We will only send you marketing where you have agreed to receive it, or where permitted by law for similar products to those you have bought. You can unsubscribe at any time using the link in any marketing email or by contacting us.

12. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. These include encryption in transit across our site using SSL/TLS, secure payment gateways, access to personal data restricted to staff who need it, and staff who are bound by confidentiality and trained in data protection.

13. Children

Our site and products are for adults aged 18 and over only. We do not knowingly collect data from anyone under 18. If you believe we hold data relating to a person under 18, contact us and we will delete it.

14. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date of the latest update shown below. Where a change is significant, we will tell you by email or by a notice on our site.

15. Complaints

If you have a concern about how we handle your data, please contact us first at support@piratevapes.co.uk. You also have the right to complain to the ICO at ico.org.uk.

 

Pirate Vape Contact Details

• Legal Company Name: TREAT VERSE LTD (T/A Pirate Vape)
• Company No.: 16935581
• Phone: +44 7733 647231
• Email: support@piratevapes.co.uk
• Address: 10 Parkfield Avenue, Manchester, England, M14 4HL