Frequently Asked Questions

No. You can check out as a guest in a few clicks. Creating an account lets you track orders, reorder your usual refills faster, and collect points through Crew Rewards.

Select the account icon at the top of any page, choose to register, and enter your name, email address, and a password. You will need to confirm you are 18 or over. Once registered, you can save your details for faster checkout and view your order history.

Provide an answer to the question here, with as much detail as possible to help your customers.

Yes. Pirate Vapes protects your information using appropriate security measures, and we never store your full payment card details on our servers. For the full picture, see our Privacy Policy.

On the login screen, select the forgotten password link and enter your email address. We will email you a secure link to set a new password. If the email does not arrive, check your spam folder or contact us.

For your security, repeated failed login attempts can temporarily lock an account. Wait a short while and try again, or reset your password using the forgotten password link. If you are still locked out, contact us at contact@piratevapes.co.uk and we will help.

Browse or search for the products you want, select any flavour, strength, or pack-size options, and add them to your basket. When you are ready, go to checkout, enter your delivery and payment details, complete the age check, and confirm. You will receive an order confirmation by email.

Our checkout is built for fast, secure online ordering, with age verification handled automatically. We do not currently accept orders by phone.

We accept all major debit and credit cards, plus Klarna and Clearpay for spreading the cost on larger orders. Every transaction is processed through an encrypted, secure checkout.

Yes. Klarna and Clearpay are available at checkout, subject to their eligibility checks and terms, so you can spread the cost of larger orders.

We dispatch quickly, so contact us as soon as possible at contact@piratevapes.co.uk. If your order has not yet been dispatched, we will do our best to amend or cancel it. Once it has left us, you can use our returns process instead.

By law, we can only sell our products to adults aged 18 and over. We are required to confirm your age before we can accept and dispatch your order. We operate a strict Challenge 25 policy.

Your age is verified electronically at checkout, and in most cases this happens automatically in the background. Our courier may also ask for photo ID on delivery.

If our system cannot confirm your age electronically, we will ask you to provide proof of age before we dispatch. This is a legal requirement, not a reflection on you, and it keeps our checkout compliant.

Delivery is free on all orders over £25. Orders under £25 will be charged.

Order before 4 pm on a working day and we dispatch the same day.

Once your order is dispatched, we email you a tracking link so you can follow it to your door. If you have an account, you can also view progress in your order history.

First, check your tracking link for the latest status. If your order is significantly past the estimated window, contact us at contact@piratevapes.co.uk with your order number and we will investigate with the carrier. See our Shipping Policy for how we handle delayed or lost parcels.

Yes. Orders are sent in plain outer packaging with no branding that identifies the contents.

We deliver across the United Kingdom. We do not currently ship internationally.

Our courier will follow their standard process, which usually means leaving the parcel in a safe place, with a neighbour, or attempting redelivery. Our full delivery terms, including failed deliveries, are set out in our Shipping Policy.

Unopened, unused items in their original sealed packaging can be returned within 3 days of delivery. For hygiene reasons, e-liquids, pods, and mouthpieces cannot be returned once the seal is broken, unless the item is faulty. Full details are on our Return Policy page.

If an item arrives faulty, damaged, or not as ordered, you are covered. Contact us at contact@piratevapes.co.uk with your order number and a description (a photo helps), and we will arrange a replacement, repair, or refund.

Devices are covered against manufacturing faults. The details, including how to make a claim and what is and is not covered, are on our Warranty and Product Warranty pages.

We want to put things right. Email us at contact@piratevapes.co.uk with your order number and what went wrong, and we will investigate and respond. If you are not happy with the outcome, ask for your complaint to be escalated and we will review it again.

Once we receive and inspect your returned item, refunds are processed within 2–3 working days to your original payment method. Your bank may take a little longer to show the funds.

Yes. We source only from authorised UK distributors. Every nicotine-containing product we sell is on the MHRA Notified Products List and complies with UK TPD/TRPR rules.

No. Single-use disposable vapes were banned in the UK on 1 June 2025. Every device we stock is rechargeable, refillable, or both.

Pods and coils are specific to each device and brand. Check the compatibility details on the product page, and match the brand and device name to your kit. If you are unsure, contact us with your device, and we will point you to the right refill.

We stock strengths from 0mg, which is nicotine-free, up to 20mg/ml, the maximum permitted in the UK. The strength is shown on each product so you can choose what suits you.

UK law caps refillable pods and tanks at 2ml, nicotine-containing e-liquid bottles at 10ml, and nicotine strength at 20mg/ml. All of our stock sits within these limits.

Pirate Vapes handles your data in line with UK data protection law, uses it only for the purposes we explain, and applies appropriate security measures. Our Privacy Policy sets out exactly what we collect, how we use it, and your rights.

Yes. Our checkout uses industry-standard encryption, and payments are handled by trusted payment providers. We never store your full card details on our servers.

Crew Rewards is our loyalty programme. You earn points on purchases and redeem them against future orders.

Auto Refill lets you set up a recurring delivery of your usual pods, e-liquids, or coils, so you never run out, with a saving for subscribing.

Yes. Look out for our Value Bundles and Special Offers, where you can mix and match across selected products and save when you buy more.

Our Refer & Earn programme rewards you for introducing friends. Share your referral link, and when they place their first order, you both receive a reward. Details are on your account dashboard.